Frequently Asked Questions

When will I get my bill?
If the first two numbers in your account are 01 through 06 you will receive your water bill in February, April, June, August, October, and December. If the first two numbers of your account are 07 through 13, you will receive your bills in January, March, May, July, September, and November.

When is my bill due?
Your water bill is due 40 days from the billing date, and will be marked on your statement. Past due notices will be mailed immediately after the due date. Since the meters are read at different times during the month, you may note that your due date may shift 7-10 days depending upon the reading cycle.

What if I forget to pay my bill?
If your payment is not received in our office within 30 days, you will be mailed a Past Due notice giving you an additional 10 days to pay. If the payment is not received in our office by the 10th day there will be an additional charge of $30.00 and the water will be disconnected. If the Association has your current phone number, a courtesy reminder call will be made 3 days before the past due notice is mailed and another disconnection call will be made before the Past Due Notice is due as a final attempt to collect payment.

Will my water be shut off if I don't pay?
Yes. If your payment is not received in our office by the end of the 10th day as stated on the Past Due Notice, an additional $30 will apply, and the water will be disconnected.

If my water is turned off for non-payment, how do I get it reinstated?
The full amount that is delinquent, plus any fees, must be received in our office before 4:00 p.m. to have the water re-established in the same day. SERVICE WILL NOT BE RE-ESTABLISHED AFTER HOURS.

I can't pay my water bill will the Association take a promise of a future pay date?
No. Since most customers have over 40 days to pay their water bill, no extensions will be granted for the payment. Payment MUST be received in the Association's office by the date on the Past Due notice.

Can I use my bill to pay on my bank's website?
Yes. However, be advised that payments through your bank's web page often takes 5-7 days to be received in our office. If using this service, please allow appropriate time for the payments to be received in the Association's Office.

Can I use my debit/credit card to make a payment?
Yes. The Association can now accept debit/credit card payments. A convenience fee will apply.
Effective January 1, 2016 the following fees will apply...
  • $30 charge may apply on all returned items.
  • $30 charge may be added to the account on the 11th day after a past due notice has been sent.
  • $100 charge may be added to the account for ANY tampering with the meter and/or using the hydrant WITHOUT permission.

Is there a way to automatically pay my bill without a fee?
Yes. Customers may sign up for automatic withdrawal from a savings or checking account. Customers will still receive a statement before any withdrawal is made. Click here for information on enabling Automatic Payments.